Reference

Terms and Conditions for Your Account

These terms set out how your Mostplay Online account works — what you can do, what we expect, and how deposits through bKash, Nagad, and Rocket are handled.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per person
Mostplay Online Terms and Conditions for Your Account
CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear — or you need to flag a billing discrepancy after a bKash or Nagad deposit — our support team handles account and policy questions directly. Bring your transaction reference number when you contact us about a payment issue; it cuts the resolution time significantly.

Live Chat Open the chat icon from any page on the site. Fastest way to get a response on account or terms questions during active hours.
Email Support Send a detailed message to our support address for account disputes, terms clarification, or formal complaints. We respond to every email.
Help Centre Our help centre covers common terms questions — deposit rules, account restrictions, and what happens when a bet is voided.
HOW WE HANDLE IT

Account Security and Your Rights

Your account details are stored with standard encryption. We do not share your payment credentials — bKash number, Nagad PIN, Rocket account — with third parties outside of what is needed to process your transaction. You can request a summary of the data we hold on your account by contacting support; we will respond within the timeframe required by applicable rules in your region.

Data Retention We keep transaction records and account history for as long as required under the applicable rules for your region. You may request deletion where local law permits.
Account Security Log in with your registered number and OTP. If you notice a login you did not make, contact support immediately to freeze the account.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your deposit method. No tracking cookies are shared with ad networks.
Change Requests To update your registered mobile number or linked wallet, submit a request through live chat with your account verification details ready.

Common Questions About These Terms

Here are the terms questions we get asked most. If yours is not here, live chat is the fastest way to get a straight answer.

Yes, terms can be updated at any time. The updated version goes live when posted. We recommend checking this page periodically, especially before making a large deposit.

Funds in an inactive account wallet remain available for withdrawal. Contact support with your registered number to process a withdrawal to your bKash or Nagad account.

No. One account per person is the rule. Duplicate accounts may be closed and any balance held pending a review. Use your original account if you have access to it.

Wait a few minutes, then check your bKash transaction history for confirmation. If the wallet shows the deduction but your account is not updated, contact live chat with the transaction reference.

Yes. Access depends on your local law and whether your region is eligible. It is your responsibility to check whether using this platform is lawful in your location before opening an account.

Send a request via email support with your account details. We will provide a summary of the data we hold, subject to the timeframes and conditions that apply in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.